Frequently Asked Questions
Practical answers for brands and buyers planning samples, custom silk products, bulk production and worldwide delivery.
Start with the right information
Understand who we are, what we make and what to send so our team can give you a useful first response.
Are you a factory or a trading company?
We are a direct factory and manufacturer established in 2013 in Suzhou, Jiangsu, China. Our 1,800 m² facility has 40+ team members, including workers, designers and quality inspectors, and is located near Shanghai.
Do you provide OEM, ODM and private-label service?
Yes. We support OEM, ODM and private-label projects. We can customize the product or style, size, fabric, color, print, logo, labels, embroidery, packaging and other approved details. If your design is not complete, our team can recommend suitable materials and specifications based on your market, target quality, price and quantity.
What products and materials can you manufacture?
We manufacture silk apparel, home textiles, sleep products, hair and beauty accessories, fashion accessories and gift sets. Material options include 100% 6A-grade Mulberry Silk, confirmed silk blends, bamboo fabric, cotton, polyester satin and buyer-specified materials. Explore silk clothing, silk accessories or fabric options.
What information do you need for a quotation?
Please send the product or style, quantity, fabric or composition, momme or weight, size, color or print, logo and label requirements, embroidery, packaging, destination, preferred shipping method and required delivery date. A reference image, sample, design file, size chart or tech pack helps us confirm the most accurate route.
Choose the MOQ that matches the project
The minimum depends on whether you select an existing product, develop a custom style or add custom fabric, branding or packaging.
What is your minimum order quantity (MOQ)?
Regular existing silk home-textile and accessory products start at 5 pieces. Existing silk apparel starts at 5 pieces per style. Customized regular products and new custom apparel styles start at 50 pieces, with apparel calculated per style. Custom logos and custom gift-box programs also start at 50 pieces. Special structures or materials may require a different quantity after review.
Do you accept small-quantity orders?
Yes. Existing pillowcases, eye masks, scrunchies, bonnets, heatless curlers and similar regular products can start at 5 pieces. Existing apparel styles can also start at 5 pieces per style. If you need a new construction, custom logo, custom color or custom packaging, the relevant customization MOQ applies.
What is the MOQ for custom logos, labels or gift boxes?
Custom-logo programs and custom gift-box packaging start at 50 pieces. Care labels are free, with the content and size approved before production. Applying buyer-provided barcodes, SKU labels, Amazon-related labels and carton marks does not create a separate application MOQ; the underlying product MOQ still applies.
What is the minimum for a custom silk color or print?
Custom solid-color silk and custom-printed silk both start at 45 meters of fabric. A USD 60 small dye-lot fee applies to custom solid-color silk below 300 meters; custom printing has no small dye-lot fee. Stock colors and in-stock printed patterns use the applicable finished-product MOQ, subject to availability.
Approve the product before bulk production
Sampling lets you check the material, construction, color, fit and branding before the factory begins the bulk order.
Can I get a sample before placing a bulk order?
Yes. Samples are available before bulk production. Samples for small products such as scrunchies, eye masks, exfoliating gloves and similar items are free, with shipping paid by the buyer. Silk clothing samples and custom samples are charged. The sample arrangement is confirmed before development.
How long does sampling take?
In-stock silk home-textile and accessory samples take 1–7 days, while custom samples take 7–15 days. In-stock apparel samples take 1–7 days, while custom apparel samples take 10–20 days. The exact timing depends on the style, fabric, trims and customization requirements.
Can the sample be revised and approved before production?
Yes. A sample can be adjusted from buyer feedback, and a pre-production sample can be approved before bulk production. Local revisions are usually free when no additional or replacement fabric is needed. If new material is required, the cost is confirmed in advance.
Can you send fabric swatches, color cards or test reports?
Yes. We provide free fabric swatches, color cards and available test reports. Shipping and any order-specific lab dip, print strike-off or special test requirement are confirmed according to the project.
Build the product around your brand
From material and color to labels and presentation, we can develop the details that make the finished product ready for your market.
Can you develop a product from my sample, photo or design?
Yes. We can work from a physical sample, reference image, product link, design file, size chart, tech pack or initial product idea. Accepted reference formats include AI, PDF, PSD and JPG. We review construction, materials, sizing and branding before confirming the sample plan and quotation.
Can I customize my logo and labels?
Yes. Options include care labels, woven or printed labels, fabric printing, embroidery, logo cards, hang tags and logo packaging. Care labels are free. Standard embroidery is approximately USD 0.50 per piece, with the final price based on artwork size, stitch count, colors, placement and quantity.
What packaging options do you offer?
Free standard plastic bags and organza bags are available. Premium options include pouches, envelope packaging, conventional boxes, drawer boxes, magnetic boxes and custom gift boxes. Special structures, windows, inserts, foil stamping, UV, complex printing or special materials may have separate sampling, pricing and MOQ requirements.
What silk and momme options are available?
Products specified as 100% Mulberry Silk use 100% 6A-grade Mulberry raw silk. Common satin-weave options include 16, 19, 22, 25 and 30 momme. We also offer Silk Crepe De Chine, Twill, Chiffon, Georgette, Habotai, confirmed silk blends and other materials. The best choice depends on the product, feel, drape, opacity, durability and target price.
Can you match custom colors and support custom printing?
Yes. Custom colors are normally matched to Pantone references, buyer-provided samples or another agreed standard. Printing options include digital, screen, placement and all-over printing. Because silk, thread, zippers, buttons and packaging use different materials and processes, we recommend approving a lab dip, color card, print strike-off or sample when close matching matters.
Know what happens after approval
A clear production sequence, inspection standard and evidence trail reduce uncertainty between the approved sample and shipment.
How long does bulk production take?
Most bulk orders are completed within 25 days after receipt of the deposit. Non-standard construction, special materials, complex printing or packaging, and the live production schedule can affect the exact lead time, which is confirmed with the order.
What is your standard order process?
The usual sequence is requirement confirmation, quotation, sample development, sample approval, deposit, bulk production, 100% final inspection, balance and shipping-document confirmation, packing, shipment and after-sales support.
How do you check quality before shipment?
Every bulk order receives a 100% final inspection covering style, color, size, quantity, measurements, fabric appearance, workmanship, logos, labels, components, packaging, barcodes, SKU labels and carton marks. Nonconforming items are repaired, rechecked or replaced before shipment.
Can you provide inspection evidence or accept third-party inspection?
Yes. We can provide inspection photos, videos or reports, and buyer-appointed third-party inspection is accepted. Color and construction are checked against the approved reference, with practical material and batch tolerances confirmed during sampling when relevant.
What certifications and supplier verification do you have?
JacketTex's silk fabrics are OEKO-TEX STANDARD 100 certified and GOTS certified. JacketTex is a Sedex member, and the factory completed an SGS-conducted SMETA 4-Pillar audit with a B-level result. Certificate or report scope can be confirmed for the specific order or material.
Plan the commercial and delivery details
We confirm the payment route, trade term and shipping method against the actual product, destination, timing and cargo details.
What are your payment terms and accepted methods?
Bulk orders require a 30% deposit, with the balance schedule confirmed in the order. We accept T/T, L/C, D/A, D/P, Western Union and Alibaba Trade Assurance. USD, EUR, GBP and other agreed currencies can be used, with the final currency stated in the quotation or order.
How long is a quotation valid?
Quotations are usually valid for one month because exchange rates and material costs may change. For complex custom products, an initial estimate may be refined after sampling confirms the construction, materials and packaging.
What shipping methods and trade terms do you support?
We support international express, air freight, sea freight and rail freight, including door-to-door shipping. Available trade terms include EXW, FOB, CIF and DDP. Buyers may also use their own nominated freight forwarder. Shipments are generally dispatched through Shanghai.
How long does shipping take?
Transit time depends on the destination, shipping method, cargo weight and volume, carrier schedule and customs clearance. Send the destination country and postal code so we can recommend a suitable option and provide an estimated transit time separately from the production lead time.
How do you handle quantity or quality issues after delivery?
Report any issue within the period agreed in the order, usually within 7–15 days after receipt, with the order details, affected quantity and clear photos or videos. After verification, the solution may include repair guidance, shortage replenishment, reproduction, replacement or an agreed refund, discount or credit for the affected products.
Send your idea. We willconfirm the practical next step.
Tell us what you want to make, the expected quantity and destination. Our team usually replies within 24 hours with the information needed for a quotation or sample plan.