Privacy Policy

JacketTex is operated by Suzhou Jacket Textile Co., Ltd. (“JacketTex,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit jacketsilk.com, submit an inquiry, request a quotation or sample, subscribe to our newsletter, or otherwise communicate with us.

1. Information We Collect

Information you provide

We may collect information that you voluntarily provide, including:

• Your name;
• Email address;
• Telephone or WhatsApp number;
• Company name and business contact information;
• Product requirements, order details, specifications, artwork, and messages;
• Newsletter subscription information;
• Shipping, billing, and transaction information if a business relationship proceeds.

Please do not submit confidential or sensitive personal information through our general contact forms unless it is necessary for your inquiry.

Information collected automatically

When you use our website, our website systems and hosting providers may automatically collect limited technical information, including:

• IP address;
• Browser and device type;
• Operating system;
• Pages visited and referring page;
• Access dates and times;
• Website error, security, and server log information;
• Essential cookie or session information.

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries and quotation requests;
• Communicate about samples, specifications, production, delivery, and after-sales support;
• Evaluate and process potential business orders;
• Provide newsletter and product updates when you have subscribed;
• Operate, maintain, secure, and improve the website;
• Prevent fraud, misuse, and security incidents;
• Maintain business and transaction records;
• Comply with legal, tax, accounting, and regulatory obligations;
• Establish, exercise, or defend legal claims.

We do not sell or rent personal information.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Your consent, including consent to receive newsletters;
• Steps taken at your request before entering into a contract;
• Performance of a contract or order;
• Our legitimate interests in responding to business inquiries, operating our website, protecting our business, and serving customers;
• Compliance with legal obligations.

You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Cookies and Similar Technologies

We may use cookies and similar technologies necessary for website operation, security, form functionality, and user preferences.

If non-essential analytics or advertising technologies are introduced, we will provide appropriate information and obtain consent where required by applicable law.

You may control cookies through your browser settings. Disabling necessary cookies may affect website functionality.

5. Newsletter Communications

If you subscribe to our newsletter, we may send information about silk products, manufacturing capabilities, sourcing insights, company updates, and related services.

You may unsubscribe at any time by using the unsubscribe option in an email or by contacting us at eric@jacketsilk.com.

6. Sharing of Information

We may share personal information only when reasonably necessary with:

• Website hosting, maintenance, security, email, and technical service providers;
• Logistics, payment, production, testing, certification, or other service providers involved in fulfilling an order;
• Professional advisers, including accountants, auditors, insurers, and legal advisers;
• Government authorities or law-enforcement agencies when required by law;
• A successor or acquiring party in connection with a merger, restructuring, financing, or sale of business assets.

Service providers are permitted to use personal information only for the services they provide to us, subject to applicable contractual and legal obligations.

7. International Data Transfers

JacketTex is operated from China and serves customers internationally. Information submitted through the website may therefore be processed or stored in China or in other countries where our service providers operate.

Where required, we take reasonable steps to protect international transfers in accordance with applicable data-protection laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries and maintain business communications;
• Complete quotations, orders, production, delivery, and after-sales services;
• Maintain legally required transaction, tax, and accounting records;
• Resolve disputes and enforce agreements;
• Provide newsletters until you unsubscribe;
• Protect the security and integrity of our website.

Retention periods may vary according to the type of information, the business relationship, and applicable legal requirements.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information;
• Restrict or object to certain processing;
• Withdraw consent;
• Request data portability;
• Object to direct marketing;
• Lodge a complaint with an applicable data-protection authority.

To exercise a privacy right, contact eric@jacketsilk.com. We may request reasonable information to verify your identity before processing the request.

10. Data Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Children’s Privacy

Our website and services are intended for businesses and adults. They are not directed to children under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has submitted personal information to us, please contact us so that we can review and delete it where appropriate.

12. Third-Party Links

Our website may contain links to third-party websites or social-media platforms. Their privacy practices are governed by their own policies. We are not responsible for the content, security, or privacy practices of third-party websites.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, services, business practices, or legal obligations. The revised version will be posted on this page with an updated effective date.